For years, I have researched the best practices for long--term end user competency for firms with enterprise applications. The neglect of end users is rampant and costs companies millions every year. While you find some white papers and a case study in my Research tab, be aware that I have teamed up with Ginger Luttrell who has been building Super User networks for clients for twenty years to write this groundbreaking book about the Super User (R)evolution.
I urge you to download the preview PDF of the Table of Contents, the Preface, and Chapter 1: Drivers at Work.
Consultant | Analyst | Advisor | Writer | Expert Witness
Over the past twenty-five years, project failure has grown in frequency and consequence despite the best efforts of improved methodologies and tools. Loss of time and money, damage to employee morale, and even litigation costs all result from poor project performance that we believe most often stems for a lack of teamwork between client project members and their service providers. Click on the logo for more information.